Delivery and Exchange/Return Policy

Delivery:

  • You should recieve your order within a 1-to-7 day period

  •  If we have a query or would like to offer our advice on your order placed then we will contact you promtly after recieving your order

  • You will receive confirmation once placing your order and again once your items has being sent

  • Your order will be sent via; Royal Mail, Yodel, Parcel Force or My Hermes within 1-3 working days once recieved by the courier

  • Please note in the busy seasons – Orders may take slightly longer but we aim to always provide our normal service

  • If you have any questions on a delivery, you are more than welcome to send us an email or phone in to us

Our Delivery charges start at £3.99 and we offer free delivery on all orders above £80.00

Click & Collect is also free of charge on all orders

You will recieve an email, accompanied with a phone call to inform you of your order being ready to collect.

Exchanges and Returns:

  •  You can return your products with your free postage label that will be provided with your order, or return your items in store for an exchange or refund

  • We will happily replace or refund you, providing it is returned with the tags on and still in re-sellable condition (unworn)

  • Refunds and Exchanges are available for 14 days in-store and 30 days online, abiding with the governments legislations

  • Once your return has being received by us, you will receive confirmation and your new products shall be sent out or refund provided

  • We can only refund back on to the card the item’s was originally purchased with

  • All personalised products can not be returned due to us agreeing prices and products before proceeding with an order

If you have any issues or require further information on our return process then please do get in contact below  (please provide your order number – if placed online) or give us a call on 01527 757439.